Contact Info
Local Agency WINNIE Support
THE INFORMATION ON THIS WEBPAGE IS FOR WIC STAFF ONLY.
If you want to apply to receive WIC benefits, please Apply for WIC.
If you receive WIC benefits and need assistance, please contact your WIC clinic.
MN WIC Local Agency staff person's first call for assistance when:
- Trouble-shooting issues with accessing or using WINNIE.
- Resetting Infoview passwords.
- Resolving issues with state-owned hardware or computer equipment.
FOR WIC STAFF ONLY
Support is available Monday through Friday from 7:00 a.m. to 7:00 p.m. by phone or email:
- Phone: 1-800-488-8799 - press 2, 2 for the regular help line.
Press 2, 1 if urgent (unable to issue benefits or serve participants). - Email: mnhelpdesk@gainwelltechnologies.com
You will need to provide your Local Agency ID, your name, and the participant record's Household ID/State WIC ID if appropriate.
Information System's Hours
WINNIE and Infoview are only available during the following hours:
- Monday - Friday between 7:00 a.m. and 8:00 p.m.
- Saturday between 7:00 a.m. and 12:00 p.m.
- Sunday between 7:00 a.m. and 2:00 p.m.
The WIC Information System must NOT be used after-hours. Maintenance and processes, such as End-of-Day and End-of-Month, need to be performed on the database servers every evening and during the weekend. Using the Information System when not available may interrupt the necessary maintenance and have statewide ramifications on the system including system timeouts and data issues.
Transaction and Feedback Forms
- eWIC Transaction Issue Form (Word)
Collect participant information if they have an eWIC transaction issue. Enough detail must be provided so that MDH WIC staff can research the issue. - Minnesota WIC Feedback Form
Use this form to provide feedback on any calls for assistance.